AsteriskNow – Polycom SoundPoint IP 335 & 550 Provisioning In FreePBX

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AsteriskNow is a free and powerful turnkey open source PBX system that can be combined with high quality Polycom phones to create an enterprise level VoiP solution. In this guide I will outline the steps needed in order to install AsteriskNow and setup automatic configuration and firmware provisioning for your Polycom SoundPoint IP 335 and 550 SIP phones.

Polycom SoundPoint IP 335 Polycom SoundPoint IP 550

The first step is to download the ISO image from here. Choose 32 bit or 64 bit depending on the hardware your installing on. Burn the ISO to a CD then boot the computer. You should then see the following screen:

AsteriskNow Boot Screen

Type 1 and press Enter to install Asterisk 1.6 with the FreePBX gui.

The installer will begin to load and if the hard disk has not been formatted yet it will ask if you would like to initialze the hard drive. Choose Yes. You will then see a screen that gives you partitioning options for your hard drive. If you are only using this computer for AsteriskNow then choose: “Remove all partitions on selected drives and create default layout”. Click next, then click Yes when it asks: “Are sure you want to do this”.

AsteriskNow Partitioning

Choose your region and click next:

AsteriskNow Region

Then set the root password, click next and wait for the installation to complete. Once the installer completes press Reboot and remove the CD from the drive.

When the machine comes back up you will be presented with the Setup Agent menu. You can use this tool to configure your network interface card if you need to supply a static IP address. For now we will assume DHCP and just let it time out or exit to proceed. You can call up the network setup utility at any time later and add a static IP, configure the hostname, or add DNS entries by using the command:

system-config-network

The system should now be at a login prompt. Log in as the user root with the password you setup during the installation. Now it is time to update the system with the most current software.

yum update

This command will download all of the latest software updates and then ask you if you want to install them. Type y during any prompts. Once the updates are complete reboot your computer by issuing the command:

reboot

After the server comes back up from the reboot you will see the login prompt. Above the prompt there should be a line that tells you where to point your web browser to configure AsteriskNow with FreePBX. Point your web browser to the address, click on the FreePBX Administration link, and log in with the user freepbx and the password fpbx. You should now see the FreePBX Status Page.

FreePBX Status

Now for security purposes we need to change the admin user’s password. This will also prevent you from being locked out after we upgrade FreePBX, since for some reason the freepbx user becomes inaccessible after the upgrade. To do this click on the Administrators link in the Setup menu. You will see a small list in the top left, one button says Add User and the other says admin. Click on admin then change the password in the password box and hit Submit Changes.

AsteriskNow Administrators

Notice the orange button that now appears on top of the page. You need to click that every time you make a configuration change so that the change can be committed to the system, and Asterisk can be reloaded so the changes can take effect.

AsteriskNow Config Change

Now you can log out and log back in as admin with your new password. Use this account to log in from now on instead of the freepbx user.

Now it is time to update FreePBX from 2.7 to 2.9. There are a few steps to this and they must be performed in the correct order. If you are doing this installation in a Virtual Machine I highly suggest you make a snapshot now that you can revert back to if something goes wrong. If you don’t know what a Virtual Machine is then just disregard that last statement!

To upgrade FreePBX select Module Admin from the Setup menu. In the drop down box select extended repository, click Ok on the prompt then click on Check for updates online.

AsteriskNow Module Admin

AsteriskNow Module Admin Updates

You will now see a list of packages, some of them will be marked with an available update, and some will be marked as not installed. The only package we are concerned with at the moment is the 2.8 Upgrade Tool. Click on it and then select Download and Install. Then click on Process.

2.8 Upgrade Tool Module

Confirm the installation, click return when the orange box pops up, then click the orange Apply Configuration Changes button at the top. Another orange box will pop up, click Continue with reload.

You will now have a new menu item in the Setup menu called 2.8 Upgrade Tool. Click on it to use the upgrade tool.

2.8 Upgrade Tool Page

Follow the instructions on the page TO THE LETTER!. First you will press the Upgrade Now button on the page to update the database. Then you will go back over to the module admin page, click on check for updates online, and ONLY UPDATE the FreePBX Framework module. After the FreePBX Framework is updated select extended repository from the drop down list and check for updates online again. This time click on the Upgrade All link to select all modules that need to be updated, change the 2.9 Upgrade tool to “No Action”, and then click process. Apply the configuration changes and reload.

Now we can proceed to the 2.9 Upgrade which is basically the same exact process as the 2.8 upgrade except we need to install a few dependency modules first. In the module admin click on check for updates online then select the following 2 modules and set them to “Download and Install”:

FreePBX ARI Framework
FreePBX FOP Framework

2.9 Upgrade Tool Dependencies

After they are installed apply the configuration changes and reload Asterisk. Then in module admin click check for updates online again, select the 2.9 Upgrade Tool and choose “Download and Install”, then click on process to install it. When it is finished installing apply the configuration changes and reload. Then select 2.9 Upgrade Tool from the Setup menu.

2.9 Upgrade Tool

Follow the instructions on the page TO THE LETTER!. First you will press the Upgrade Now button on the page to update the database. Then you will go back over to the module admin page, click on check for updates online, and ONLY UPDATE the FreePBX Framework module. After the FreePBX Framework is updated select the basic and extended repositories, and check for updates online again. This time click on the Upgrade All link to select all modules that need to be updated, and then click process. Apply the configuration changes and reload. Now make sure the basic and exended repositories are selected and check for updates online again. Choose Upgrade All and then click process. Once it is finished updating the modules apply the changes and reload. Your system should now be fully updated to FreePBX 2.9. Now we can install the Endpoint Manager module that will be used to setup our Polycom phones.

In the module admin make sure the basic and extended repositories are selected then click check for updates online. Now scroll down the list a bit and look for the Endpoint Manager section. Click on PBX End Point Manager and choose “Download and Install” then click on process. Apply the configuration changes and reload Asterisk. You should now have a few End Point Manager links in your tools menu.

PBX End Point Manager

End Point Manager Menu

Now it is time to take a step back from the FreePBX interface and get our hands dirty at the command line! We need to setup and install a few utilities that will be used by the End Point manager to configure the phones. Specifically we need to install nmap, and configure a tftp server that the phones will use to download their configurations and firmware from. We will also need to setup an NTP server that the phones will synchronize their time with.

In a terminal on the AsteriskNow server do the following as the root user:

First install NMAP, type y for any prompts:

yum install nmap

That was easy! Ok now we need to configure a NTP time server, the package is already installed but the service is not running. To start it up and set it to autostart on boot type the following:

chkconfig ntpd on
/etc/init.d/ntpd start

Now let’s setup the tftp server:

chkconfig tftp on
/etc/init.d/xinetd restart
chmod 777 /tftpboot/

Thats it for the command line! You can now exit out of the terminal and log back into the FreePBX web interface. Next we will configure the End Point Manager so that it can support the Polycom phones.

Click on the Tools menu then click End Point Manager Advanced Settings. Click the Determine for me link next to the IP address of phone server box. Then make sure the NMAP executable path is set to /usr/bin/nmap. Then click on the Update Globals button.

End Ponit Manager Advanced

Next click on the End Point Configuration link. Then click the Check for Updates button, you should now see a list of company names.

End Point Manager Configuration

Now click the green install button under the Polycom section to download configuration files for all of the supported polycom phones.

End Point Manager Configuration Polycom

Now click the green Enable button under the SoundPoint IP 335 and SoundPoint IP 550 listings to enable them to be used when configuring an endpoint.

End Point Manager Sound Point Phones

Now we need to install the firmware for the PolyCom phones to the /tftpboot folder. This is done by clicking the Install Firmware button under the SoundPoint/Station/VVX In-Production Models [320,330,321,331,335,450,550,560,650,670,5000,6000,7000,1500] heading. This process will take a few moments to download the files.

End Point Manager Configuration Firmware

Now we need to create a SIP extension that we can bind a phone to. Click on the Setup menu then choose Extensions and then choose Generic SIP Device in the drop down box. For now lets just get the extension working and not worry about any of the other settings. Enter in information for the following variables:

User Extension
Display Name
secret

Then apply the configuration changes and reload Asterisk.

Extension Setup

Next click on the newly created extension in the list on the right hand side and change the nat value to Yes.

nat

Now let’s configure an End Point device that will be assigned to this extension. Click on the Tools menu and then End Point Device List. Enter the MAC Address of the phone (usually located on the bottom), select the brand from the drop down list (Polycom), use line 1, select the extension you just created, then click the Add button.

Phones

Thats it for the End Point Configuration. All that is left to now is setup the phone’s boot server option to point to the IP address of the AsteriskNow server.

Power up your PolyCom phone enter the setup menu and use the password 456 when prompted. Make sure DHCP is set to enabled and in the DHCP Menu the Boot Server option is set to Custom+Opt.66. Next in the Server Menu make sure the Server Type is set to TrivialFTP then set the Server Address option to the IP address of your AsteriskNow server. Once this is all set reboot the phone and it should connect to the server, synchronize it’s time, download and install the new firmware files, and update it’s configuration with the extension settings.

To setup more phones just create more extensions and corresponding devices in the End Point Manager. Then setup the phone boot options and you should be good to go!

10 Responses to “AsteriskNow – Polycom SoundPoint IP 335 & 550 Provisioning In FreePBX”


  1. Jeremy

    Thank you! Saves me days.

  2. Amsterpelli

    NAT = yes .. for the Polycom setup is what I had missed and got my phone working .. great guide!

  3. Adam Thorn

    Thanks, after some troubles with Trix and the lack of dev updates, I decided to switch to AsteriskNow. I missed the endpoint manager terribly and was glad to see the FreePBX devs introduce it directly into their release.

    Your tut helped me get tftp running and the proper configs loaded for my Polycome phones.

  4. Bobby

    Thanks! This worked perfectly for me. One problem though… your code to turn the tftp service reads:

    chkconfig tpft on

    When it should read:

    chkconfig tftp on

  5. Ronny

    Thanks for pointing out the typo, I have fixed it.

  6. Danny

    Ronny, Thanks for this detailed how-to. I have been wrestling with how to bring in freePBX for my office and your guide takes the guesswork out of it.

  7. EGuerra

    Great, but not working now.
    I just download AsteriskNow and did “yum update” and freepbx came with 2.10 and I updated getting 2.11.

    It does not appear any end point module!

  8. Ronny

    I belive the end point module has been renamed in the newer versions of freepbx. It is now called the OSS PBX End Point Manager. The functionalilty and configuration is identical, just the name has been changed.

  9. Benjamin

    Hi Ronny,
    it works great, thank you.
    I am having an issue with the contacts.
    how do i get them to be transferred over to the phone?

  10. Ronny

    Benjamin,

    The Polycoms do not directly import contacts from the server, you can build a master speedial list on the freepbx server though that responds when the user presses a function key combo.

    Look into the new Digium phones if you want contacts directly on the device that can be managed by the end user or the asterisk system easily with the digium contacts app.